Hello Machiko Kitahara 

Please try to reset the license from your RWS account as described in this article: https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0038545

Thank you,
Sorin 

"Reset License" option is not available for the license. Online/Offline deactivation has never been possible for this license and we always request your help here for deactivation. How can I send you the license code? Can I post it here?

Machiko Kitahara We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0022953.

Hello there. CS0022953 has been created and closed saying that the license has been reset but it hasn't and I can still see the license is active on my previous device. Could you please reopen the case?

Machiko Kitahara We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0023368.