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I have problems with deactivating my Trados Studio 2017. It works nor online neither offline. I would like to relocate the license to the new computer. Please help.
I have problems with deactivating my Trados Studio 2017. It works nor online neither offline. I would like to relocate the license to the new computer. Please help.
Hello Machiko Kitahara
Please try to reset the license from your RWS account as described in this article: https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0038545
Thank you,
Sorin
"Reset License" option is not available for the license. Online/Offline deactivation has never been possible for this license and we always request your help here for deactivation. How can I send you the license code? Can I post it here?
Machiko Kitahara We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0022953.
