I have problems with deactivating my Trados Studio 2017. It works nor online neither offline. I would like to relocate the license to the new computer. Please help.

I have problems with deactivating my Trados Studio 2017. It works nor online neither offline. I would like to relocate the license to the new computer. Please help.
Machiko Kitahara We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0022953.
Machiko Kitahara We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0022953.