I have problems with deactivating my Trados Studio 2017.

Question

I have problems with deactivating my Trados Studio 2017. It works nor online neither offline. I would like to relocate the license to the new computer. Please help.

Sorin Perta · Answer

Hello Machiko Kitahara 
 Please try to reset the license from your RWS account as described in this article: https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0038545 
 Thank you, Sorin

Sorin Perta · Answer

Machiko Kitahara We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0022953.

Ana Sabo · Answer

Machiko Kitahara We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0023368.

Trados Portfolio > 2. Licensing and Installation

I have problems with deactivating my Trados Studio 2017.