Upgrade Trados Studio License issue

Question

Hello, 
 I bought the Trados Studio 2024 upgrade from 2022 version in July . I tried to upgrade the licence yesterday (26/08), all day long, and today but the system always returns the same error message:

Here is the sequence I follow, to be clear: Under Product & Plans > Licenses & Subscriptions, I click on - Your Available Upgrades - Upgrade - Process Upgrade And then I see the error message. 
 Can you please help on this so I can work in Trados Studio 2024. 
 Many thanks in advance. 
 Best regards, 
 Romain

Anca Stoian · Answer

Romain Alaurent We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0022983.

Anca Stoian | RWS Group

Anca Stoian · Answer

Hi Romain, 
 The case has been closed by the technical support team. I am glad to hear the issue was solved, I am not sure either what happened. 
 Have a great day too! 
 Anca

Trados Portfolio > 2. Licensing and Installation

Upgrade Trados Studio License issue