Hi Elian,

You created again the post from a different email address - I specifically advised to create it from the email where you want to be contacted - meaning from an account on Community linked to juanz@dxc.com.  

I am going to open a case from this post, add note to email juanz@dxc.com but for future reference, use the email where you want to be contacted to create an account on Community if you don't have one, and then make a post. This is how to make sure you are contacted at the email you want to.

Posting from a different email than the one you want to receive the emails from the technical team may create difficulties and delays for them and also for you.

Kind regards,

Anca

Hi Elian,

You created again the post from a different email address - I specifically advised to create it from the email where you want to be contacted - meaning from an account on Community linked to juanz@dxc.com.  

I am going to open a case from this post, add note to email juanz@dxc.com but for future reference, use the email where you want to be contacted to create an account on Community if you don't have one, and then make a post. This is how to make sure you are contacted at the email you want to.

Posting from a different email than the one you want to receive the emails from the technical team may create difficulties and delays for them and also for you.

Kind regards,

Anca

Hello Stoian,

we don't have another RWS account to log case, that is why i have to use the account of aifang. our team only have this one account.

Elian