Hi Elian,

You created again the post from a different email address - I specifically advised to create it from the email where you want to be contacted - meaning from an account on Community linked to juanz@dxc.com.  

I am going to open a case from this post, add note to email juanz@dxc.com but for future reference, use the email where you want to be contacted to create an account on Community if you don't have one, and then make a post. This is how to make sure you are contacted at the email you want to.

Posting from a different email than the one you want to receive the emails from the technical team may create difficulties and delays for them and also for you.

Kind regards,

Anca

ai-fang liu We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0023289.

Hello Stoian,

we don't have another RWS account to log case, that is why i have to use the account of aifang. our team only have this one account.

Elian