Passolo 2016 license can not activate

Question

Hello Support team, 
 our passolo 2016 license can not be activated after we offline de-activate, we have tried to reset the license but didn't work. 
 please contact me via email: juanz@dxc.com 
 Thanks 
 Elian

Anca Stoian · Answer

Hi Elian, 
 You created again the post from a different email address - I specifically advised to create it from the email where you want to be contacted - meaning from an account on Community linked to juanz@dxc.com . 
 I am going to open a case from this post, add note to email juanz@dxc.com but for future reference, use the email where you want to be contacted to create an account on Community if you don't have one, and then make a post. This is how to make sure you are contacted at the email you want to. 
 Posting from a different email than the one you want to receive the emails from the technical team may create difficulties and delays for them and also for you. 
 Kind regards, 
 Anca

Anca Stoian · Answer

ai-fang liu We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0023289.

Anca Stoian | RWS Group

Trados Portfolio > 2. Licensing and Installation

Passolo 2016 license can not activate