Trados Studio Professional recurring subscription active but not working

Question

Hi, 
 
 We receive an "expired" error when opening trados studio, but the subscription is actually active. 
 
 I couldn't manage to open a ticket, since the gateway portal keep on redirecting.

Elisa Maxim · Answer

Hi Gabriella Soldadino 
 There is an issue with your latest subscription renewal order, so please contact your RWS business development manager about this. 
 Kind regards,

Trados Portfolio > 2. Licensing and Installation

Trados Studio Professional recurring subscription active but not working