Trados Studio Professional recurring subscription active but not working

Hi,

We receive an "expired" error when opening trados studio, but the subscription is actually active.

Trados Studio 2024 SR1 activation window showing subscription tab with a message in Italian stating 'L'abbonamento   scaduto' (The subscription has expired) in red text.List of Trados Studio subscriptions showing three entries with 'Inactive' status, activation dates of 19-09-2025, and expiry dates of 18-09-2025.

I couldn't manage to open a ticket, since the gateway portal keep on redirecting.



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[edited by: RWS Community AI at 8:04 AM (GMT 1) on 19 Sep 2025]
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