Cannot reset license via RWS account for Trados Studio 2021

Question

We, a small agency are moving from a remote desktop environment to working locally on our respective computers. 
 We have now deactivated the license in-app in the remote environment, but on the RWS account page it still says that all licenses (5) are used. When clicking "Reset license", nothing happens, except being forwarded to the RWS Gateway.

Anca Stoian · Answer

Johanna Elf We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0025874.

Anca Stoian | RWS Group

Trados Portfolio > 2. Licensing and Installation

Cannot reset license via RWS account for Trados Studio 2021