peter valkenet We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0027247.

Dear Ana, thank you for contacting me. What we did yesterday was clean the hard disk and install everything again, we saw no other solution. Now I want to install Trados 2024 again, but I will have to deactivate first, because we gave the laptop another name. I copied the authorisation certificate, confirmed deactivation online, but now I get the message: An error has occurred with your offline-deactivation. If you continue to have problems, please Please log a support request.

This shouldn't be too difficult, but still I'd like to ask how to solve this.

Kind regards,

Peter

Dearpeter valkenet 

A colleague from our support team will contact you by email as soon as possible. Please keep an eye on your inbox and respond directly to their message once you receive it.

Kind regards,

OK, I installed everything anew, but the same problem, it doesn't open. 

Please wait for the technical team to contact you and update them on the status once they reach out.

Best regards,

Soort, that was too soon, I have it up and running, let's hope it'll go work now!

Thanks for all the help!

Peter

Hipeter valkenet 

Good news, thank you for letting us know.

Kind regards,

Dear Ana, it happened again, at 8.23: the same message and Trados doesn't start. Dorin Todoran had a look at it a few days again, but couldn't find anything. Could you please inform him? 

This is the log he wants to see:

INFO [2025-10-15 08:22:57,507] TradosStudio.PushNotificationProvider.SignalRClient - Initializing client
ERROR [2025-10-15 08:22:57,529] Sdl.Desktop.Platform.ServerConnectionPlugin.Client.IdentityModel.UserCredentialRepository - Error reading GS servers
System.IO.DirectoryNotFoundException: Kan een gedeelte van het pad C:\Users\peter\AppData\Roaming\Trados\Platform\Identity\SDLTradosStudio.exe\Servers.bin niet vinden.
bij System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
bij System.IO.FileStream.Init(String path, FileMode mode, FileAccess access, Int32 rights, Boolean useRights, FileShare share, Int32 bufferSize, FileOptions options, SECURITY_ATTRIBUTES secAttrs, String msgPath, Boolean bFromProxy, Boolean useLongPath, Boolean checkHost)
bij System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access, FileShare share, Int32 bufferSize, FileOptions options, String msgPath, Boolean bFromProxy, Boolean useLongPath, Boolean checkHost)
bij System.IO.StreamReader..ctor(String path, Encoding encoding, Boolean detectEncodingFromByteOrderMarks, Int32 bufferSize, Boolean checkHost)
bij System.IO.File.InternalReadAllText(String path, Encoding encoding, Boolean checkHost)
bij System.IO.File.ReadAllText(String path)
bij Sdl.Desktop.Platform.Implementation.SystemIO.FileWrapper.ReadAllText(String path)
bij Sdl.Desktop.Platform.ServerConnectionPlugin.Client.IdentityModel.UserCredentialRepository.Load()
INFO [2025-10-15 08:23:27,270] Sdl.Desktop.Platform.Implementation.Services.Updater.UpdateClientCaller - Started TrueUpdate Process Id: 3400
INFO [2025-10-15 08:23:28,352] Sdl.Desktop.Platform.Implementation.Services.Updater.UpdateClientCaller - TrueUpdate ProcessId=3400 has exited
INFO [2025-10-15 08:23:28,354] Sdl.Desktop.Platform.Implementation.Services.Updater.UpdateInfoReader - Trying to read file: C:\Users\peter\AppData\Local\Temp\Studio18Updates\FilteredUpdates.xml
INFO [2025-10-15 08:23:28,354] Sdl.Desktop.Platform.Implementation.Services.Updater.UpdateInfoReader - File not found

Dear Ana, it happened again, at 8.23: the same message and Trados doesn't start. Dorin Todoran had a look at it a few days again, but couldn't find anything. Could you please inform him? 

This is the log he wants to see:

INFO [2025-10-15 08:22:57,507] TradosStudio.PushNotificationProvider.SignalRClient - Initializing client
ERROR [2025-10-15 08:22:57,529] Sdl.Desktop.Platform.ServerConnectionPlugin.Client.IdentityModel.UserCredentialRepository - Error reading GS servers
System.IO.DirectoryNotFoundException: Kan een gedeelte van het pad C:\Users\peter\AppData\Roaming\Trados\Platform\Identity\SDLTradosStudio.exe\Servers.bin niet vinden.
bij System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
bij System.IO.FileStream.Init(String path, FileMode mode, FileAccess access, Int32 rights, Boolean useRights, FileShare share, Int32 bufferSize, FileOptions options, SECURITY_ATTRIBUTES secAttrs, String msgPath, Boolean bFromProxy, Boolean useLongPath, Boolean checkHost)
bij System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access, FileShare share, Int32 bufferSize, FileOptions options, String msgPath, Boolean bFromProxy, Boolean useLongPath, Boolean checkHost)
bij System.IO.StreamReader..ctor(String path, Encoding encoding, Boolean detectEncodingFromByteOrderMarks, Int32 bufferSize, Boolean checkHost)
bij System.IO.File.InternalReadAllText(String path, Encoding encoding, Boolean checkHost)
bij System.IO.File.ReadAllText(String path)
bij Sdl.Desktop.Platform.Implementation.SystemIO.FileWrapper.ReadAllText(String path)
bij Sdl.Desktop.Platform.ServerConnectionPlugin.Client.IdentityModel.UserCredentialRepository.Load()
INFO [2025-10-15 08:23:27,270] Sdl.Desktop.Platform.Implementation.Services.Updater.UpdateClientCaller - Started TrueUpdate Process Id: 3400
INFO [2025-10-15 08:23:28,352] Sdl.Desktop.Platform.Implementation.Services.Updater.UpdateClientCaller - TrueUpdate ProcessId=3400 has exited
INFO [2025-10-15 08:23:28,354] Sdl.Desktop.Platform.Implementation.Services.Updater.UpdateInfoReader - Trying to read file: C:\Users\peter\AppData\Local\Temp\Studio18Updates\FilteredUpdates.xml
INFO [2025-10-15 08:23:28,354] Sdl.Desktop.Platform.Implementation.Services.Updater.UpdateInfoReader - File not found

peter valkenet 

Did you start Studio with a different username as the one used during Studio installation? Maybe you could try to go here C:\ProgramData\Package Cache\Trados\TradosStudio2024SR1 (or TradosStudio2024 if you do not have SR1 installed), locate the setup.exe file, right click and select "Run as admin": This should install TS for all users and could repair the problem.

This problem seems to be connected with a server registered in File -> Setup -> Servers being missing in your configuration. When Studio starts, check the settings there and remove unused or unavailable servers.

No, I didn't use another name. And this didn't work last week, If I remember it well. At C:\ProgramData\Package Cache\Trados\TradosStudio2024SR1 I don't see setup,exe, only an icon called setup. I do have SR1, by the way.