i asked to activate my existing lisence, and the help i got was the same article that in the help that does not work for me.
i have no access to my old computer so i Reset my lisecne as advised in your help. i now have the liscene on hold and i can't activate it on my new computer. the reason is the i'm unable to get the neccessary code either activation code and/ or installation ID.
the articles are not helping me.
i would appreciate a better help
best regards
Efrat
Efrat Gorohovski We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0027596.
Elisa Maxim | RWS Group
___________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Efrat Gorohovski We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0027596.
Elisa Maxim | RWS Group
___________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
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