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I'm trying to deactivate my licence Dtudio 2021 to transfer it to a new pc but I get the message. "There are multiple instances of this application running. Close the other instances before deactivating the license." Can anyone help me?
Thanks a lot
I'm trying to deactivate my licence Dtudio 2021 to transfer it to a new pc but I get the message. "There are multiple instances of this application running. Close the other instances before deactivating the license." Can anyone help me?
Thanks a lot
Hi ASSIA PIANTELLI,
Try to Reset the license from your RWS account - Licenses tab - Reset license button for the Trados Studio Freealance.
https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0038545
Wait for 30 minutes after the reset and then try to activate it on the new computer.
Kind regards,
Anca
Anca Stoian | RWS Group
Thank you very much! It has worked!
Thank you very much! It has worked!