Hi 

Please try to activate Trados offline: https://www.youtube.com/watch?v=xVQZyX3tbsg&list=PLeCTib6EEYZHfZBaRI2ZsRm3r8bKGq-Qz&index=4

The license appears as Available in your account.

Thank you.

Kind regards,

Anca

Hi,

Thanks for your reply.

Followed the instructions, but can't fill in nor copy the 'Installation ID' in the correspondent field  

Ingrid Delrue We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0028600.

thanks!