Hello,
I have a development license (an activation code is not linked to my RWS account). I would like to move the license to another computer, but I’m unable to deactivate it on the current installation. I always receive the following error message:
“An error occurred while retrieving your license. Error ID: 125.”
How can I deactivate it? I cannot use offline deactivation since the license does not appear in the RWS UI. I’m using Trados Studio 2024 SR1.
Best regards,
Helena Grulichova
Helena Grulichova We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0028603.
Anca Stoian | RWS Group
Helena Grulichova We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0028603.
Anca Stoian | RWS Group
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