My Trados Studio 2022 Freelance failed (does not open), so I switched back to my Trados Studio 2021 version. A few weeks later, the 2021 version shows this message. Have tried uninstall/install both versions. None of them work. How can I solve?

Question

Elisa Maxim · Answer

Hi DORA DENEKE 
 HI! Please do Workaround 2 at this link: https://gateway.rws.com/csm?id=kb_article_view&sys_kb_id=b24f61e983466690396947426daad39d&spa=1 
 As for the 2022 issue, could you please provide more details on which steps you followed and if you get any errors? 
 Kind regards,

Anca Stoian · Answer

DORA DENEKE We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0028799.

Trados Portfolio > 2. Licensing and Installation

My Trados Studio 2022 Freelance failed (does not open), so I switched back to my Trados Studio 2021 version. A few weeks later, the 2021 version shows this message. Have tried uninstall/install both versions. None of them work. How can I solve?