I bought a trados 2024 one year subscription in april, did not use it. Today, when I try to open trados, it says the licence is not active; I try to access the cloud and get a message saying that there is no RWS ID linked to the cloud, howere I can access my RWS page with licences with no problem, so the ID does exist. See screenshot. Please help

Question

Trados Studio interface showing a message in French stating 'Votre ID RWS n'est li aucun compte Cloud' with options to disconnect, access account, or seek help.

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[edited by: RWS Community AI at 2:45 PM (GMT 1) on 22 Oct 2025]

Anca Stoian · Answer

colette velletaz We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0029053.

Anca Stoian | RWS Group

Trados Portfolio > 2. Licensing and Installation

I bought a trados 2024 one year subscription in april. Never used it. Now, when I try to access Trados, it says that the product licence is deactivated. When I try to connect to the cloud, I get a message saying that my RWS ID is not linked to any cloud ac