I bought a trados 2024 one year subscription in april, did not use it. Today, when I try to open trados, it says the licence is not active; I try to access the cloud and get a message saying that there is no RWS ID linked to the cloud, howere I can access my RWS page with licences with no problem, so the ID does exist. See screenshot. Please help
colette velletaz We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0029053.
Anca Stoian | RWS Group
colette velletaz We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0029053.
Anca Stoian | RWS Group
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