cannot deactivate trados 2019 online /offline

Question

Dear team, 
 
 I need to deactivate my license from HP laptop to my new Thinkpad. I understand there are to options to deactivate my perpetual license. But I have problems either way. 
 Online: it returns a 403 error from the server. 
 Offline: I do not have the "deactivate offline" link on my license&subscription page. See below screenshot. 
 
 Please help. Thank you so much for your great support. 
 Lauren Wu

Elisa Maxim · Answer

Wu MoRan We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0029115.

Elisa Maxim | RWS Group

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Trados Portfolio > 2. Licensing and Installation

cannot deactivate trados 2019 online /offline