Hello,
I'm very upset because this morning when I tried to work all of a sudden my Trados Program closed telling me that my license has been disactivated. But my abbonnement is still valid until 17th of dicembre. How can I reactivate my license?
I already lost 1 hour of work.
Thanks for your help,
Stefanie Hanel
ID 602432
Stefanie Hanel We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0030029.
Elisa Maxim| RWS Group
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Thanks Elisa. But please explain me again: today I paid 239 Euro for the renewal of the License 2022, but Trados doesn't work. I received an e-mail yesterday that on the 18th of dicembre I have to pay 420 € for the new subscription of Trados 2024 and that I have to register my credit card dates on your website. Does this mean that in 1 1/2 month I have to pay 420 € again? And why can't you guarantee that Trados 2022 will continue to work? So why 2 weeks ago you sent me the offer for Trados 2022?
According to the e-mail I received yesterday I opened my account and I found this written:
"Your next invoice will be issued on 18 Dec 2026 for the value of €420.00."
I'm sorry, but please explain everything clearly to me, I don't understand.
Thank you
Stefanie
Thanks Elisa. But please explain me again: today I paid 239 Euro for the renewal of the License 2022, but Trados doesn't work. I received an e-mail yesterday that on the 18th of dicembre I have to pay 420 € for the new subscription of Trados 2024 and that I have to register my credit card dates on your website. Does this mean that in 1 1/2 month I have to pay 420 € again? And why can't you guarantee that Trados 2022 will continue to work? So why 2 weeks ago you sent me the offer for Trados 2022?
According to the e-mail I received yesterday I opened my account and I found this written:
"Your next invoice will be issued on 18 Dec 2026 for the value of €420.00."
I'm sorry, but please explain everything clearly to me, I don't understand.
Thank you
Stefanie
Please come in chat so we can discuss this in more detail: https://www.trados.com/contact-us/ (the bottom right button)
Kind regards,
Elisa Maxim| RWS Group
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
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