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Please send ma a telephone contact.
I can't talk with no one of you, I have to resolve a work problem, I paid my license until 18th of dicembre 2026.
If you won't contact me I will call the police.
Thank you
Stefanie Hanel
ID 602432
Please send ma a telephone contact.
I can't talk with no one of you, I have to resolve a work problem, I paid my license until 18th of dicembre 2026.
If you won't contact me I will call the police.
Thank you
Stefanie Hanel
ID 602432
I am sorry but we do not offer phone support for such issues. As already confirmed, yes, you paid until December 2026 and the technical team is doing their best to help you.
You have case no. CS0030029 open. You already received replies via e-mail from my colleague. If the solutions he suggested do not work, please get back to him and discuss it. I am not part of the technical team.
For any other questions you have, please come in chat so we can discuss this in more detail: https://www.trados.com/contact-us/ (the bottom right button).
Kind regards,
Elisa Maxim| RWS Group
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You've done the courses and still need to go a little further, or still not clear?
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Hello Elisa,
I downloaded now the 2024-Version from the menu Licences in my account and installed it, and it works. But I didnt' understand if it's only a trial version of 30 days or if it lasts until Dicembre 2026.
Best regards
Stefanie
Please refer to my other reply here Studio 2022 error: Subscription deactivated after adding payment method
You need to log in into the subscription section. You already own this subscription to Trados 2024.
Kind regards,
Elisa Maxim| RWS Group
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub