Good afternoon, 

I am worried because I cannot open my suscription (Trados 2024), I paid for it last Thusday, October 23 and up to date I cannot work. Could you help me please?

I already tried to open it by signing in with the other email address (midanzag@hotmail.com), and it is still the same.

I am sending you two screenshots.

The first one indicates that my license has expired (in red letters).

The second one, indicates the dates of launching and expiration, (the e-mail).

The problem that I think it could be is that the email (midanzag@hotmail.com) in the second screenshot was created just for receiving another past suscription. That e-mail is no longer useful for me.

The correct e-mail I use for receiving my job from the office is "ocampotrads@hotmail.com". This is very important because otherwise I won't be receiving assignments from my office. Could that be causing trouble?

Thank you very much and I hope to have news from you soon because I need to work on some urgent documents. Greetings, Magdalena

Screenshot 1

Screenshot 2