Hi!

I am a bit desperate right now, hopefully somebody can help me?

So, I upgraded my Trados Studio 2014 to 2015 this week. I didn't deactivate Studio 2014, just installed the upgrade.
When I tried to enter the license key from my Trados account in the activation window in Studio 2015, it first told me that the activation was not possible yet, because the key was not valid YET. So I waited a day, tried it again, now I was told, that I don't have any licenses left.

I thought this might be a problem with not having deactivated Studio 2014 before. I found it still on my computer, so I deactivated it. But still, Studio 2015 could not be activated. Then I tried to re-activate 2014, since I NEED to work with it and was told that there were no licenses left. So now I basically have two trial versions on my computer, cannot deactivate the Studio 2015 license, since it is a trial version and I cannot generate a deactivation certificate with it.

What can I do?

Thanks for your help!
Alexandra