I could not reset license of 2021 freelance.
What I wanted is uninstalling the Trados, reset the license and a fresh start following a range of issues with the Trados.
I have done reset license through my Trados account and it shows available.
But when I try to reinstall it, it does not ask for license credentials and works as if it never been reset.
Please help.
Vimal Suthar We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0031389.
Elisa Maxim| RWS Group
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