Hello RWS Support Team,

I hope you are doing well. I’m writing because I’m experiencing an issue with my license for Trados Studio 2022 Freelance (Single User). I am unable to locate the “Reset License” option in the portal, so I cannot deactivate/reset the license as required.

Here are my details:
    • License key / ID: xxxx
    • Product: Trados Studio 2022 Freelance
    • Users in use: 1
    • Available users: 0

Please do not share passwords, license codes or other personal data. This is a public forum and we already have the information we need based on your Community login.

I have a Freelance Single User license and believe I should be able to use the self‑service reset option, but it does not appear in my account. Could you please help me with the following:

1. Confirm whether my license is eligible for the self‑service “Reset License” option.

2. Please enable me how I can reset the license myself.

3. Please assist me with manual reset of the license so I can reactivate it on another machine.

I appreciate your help with this matter. Thank you for your time and support.

Best regards,
Marián Amigueti