Hi Alexander Gurzhiy 

Please contact tpresellers@rws.com with the proof of residence. Then I would recommend you try a reset https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0038545 If the problem persists, please let us know and we wlll submit a case with our technical team for you.

Kind regards,

Hello Elisa,

Thank you very much for your prompt reply and for the instructions you shared.

Unfortunately, I am unable to sign in to my RWS account page. When I follow the link provided in the Knowledge Base article, I am redirected to a page stating that the resource has been removed or is temporarily unavailable, and the login page never loads.

Because of this issue, I cannot access my account, nor can I reach the section where I am supposed to deactivate my existing SDL Trados Studio 2015 license on the old computer.

It does not seem impossible that this login problem may be related to the fact that my license was originally registered under a .ru e-mail address, which may be affected by current restrictions.

Could you please forward this case to the appropriate RWS technical team so they can restore access to my account or advise on an alternative procedure for deactivation and activation?

Once access is restored, I will follow the recommended steps immediately.

Thank you very much for your assistance.

Kind regards,

Alexander Gurzhiy

Hi Alexander Gurzhiy 

Yes, at the moment you cannot access your account due to the .ru e-mail. Please contact tpresellers@rws.com with the proof of residence. This needs to be solved first before proceeding.

Kind regards,

Hi Alexander Gurzhiy 

Yes, at the moment you cannot access your account due to the .ru e-mail. Please contact tpresellers@rws.com with the proof of residence. This needs to be solved first before proceeding.

Kind regards,

Hi Elisa,

Thank you for the clarification.

I have already contacted tpresellers@rws.com and provided the required proof of residence.I will proceed with the next steps as soon as my access is restored.

Kind regards,

Alexander Gurzhiy