I bought a new computer and deactivated the licence on my old computer to be able to work on the new one but nothing works…
I tried offline activation, but it doesn't work (error messages: error id 21050 + The specified lock code is invalid.)
I had to reset my licence, as it was "in use" in my account, yet impossible to access ?
I then tried online activation, and got the same error ID (21050).
it is really upsetting as I have several ongoing projects.
Could you help me please?
Thank you.
Léonore Joseph We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0033168.
Elisa Maxim| RWS Group
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Léonore Joseph We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0033168.
Elisa Maxim| RWS Group
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Thank you for your quick answer!
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