I am trying to transfer my Trados Studio 2019 license to a new computer, but the activation keeps failing.
I get an error message saying that it can't connect to the activation server.
Could you please force-reset the license on your end?
Thank you
HiJB Kim
Do you have Win11 installed on your new PC? If yes, you need to follow these steps before activating the license offline: In Windows search bar type "Device Manager" and open it and then go to: Network Adapters - Action - Add Legacy Hardware - Install the hardware that I manually select from a list - Network adapters - Choose a network adapter (Microsoft > Microsoft KM -Test).
After this workaround, please try to activate your license offline as described in this article: https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0039784
Kind regards,
Ana Sabo | RWS Group
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