Hi Juliana Silva 

Have you tried resetting the license from your RWS account? https://oos.sdl.com/asp/products/ssl/account/mylicenses/licenses.aspx

More details in this article: gateway.rws.com/csm

Kind regards,

Hello Elisa,

Yes, when I tried to transfer the license to the new computer I used the Reset License option and had to wait 30 min before reactivating the license on my new computer. The process worked. I installed and opened Trados normally and everything worked fine. I didn't use it for a week or so and today when I opened Trados, a box appeared saying that my "trial version" would end in 20 days. So now I don't know what to do.

Juliana Silva We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0034138.