Hello everyone
I want to deactivate SDL Trados Studio 2021.
When I try to deactivate online, I get an error message like the one in image 1 every time.
When I try offline deactivation, I get the error message in image 2 when I enter the “Offline deactivation” code from my license page.
Mu full version: Trados Studio 2021 SR2 - 16.2.12.9338
What should I do next?
Mehmet Ocakoglu We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0034568.
Elisa Maxim| RWS Group
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Mehmet Ocakoglu We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0034568.
Elisa Maxim| RWS Group
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
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