I received a renewal quote for Trados Studio 2022 Freelance 12 month subscription and paid it successfully a week ago, but the new renewal details show the same expiry date as the current subscription.
My current subscription will expire on January 6th. I even got a new quote with higher cost earlier today, which I assume the system might detect that I don't have a newer renewal order.
May someone kindly help with it? Thank you.
Hello Yu Chiao Sung ,
You purchased a renewal for your subscription and is valid until 06.01.2026. Please note that the subscription is valid for the latest version, Trados 2024, and you can find the installer under the Download tab of your account.
Ana-Maria Matefi | RWS Group
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You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Hello Yu Chiao Sung ,
You purchased a renewal for your subscription and is valid until 06.01.2026. Please note that the subscription is valid for the latest version, Trados 2024, and you can find the installer under the Download tab of your account.
Ana-Maria Matefi | RWS Group
_____
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
The renewal I purchased last year (January 2024) will expire on January 6th 2026, and the new renewal I purchased last week ALSO expires on January 6th 2026. Shouldn't I get a renewal which expires in 2027? Otherwise I pay extra $36 for nothing.
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