I received a renewal quote for Trados Studio 2022 Freelance 12 month subscription and paid it successfully a week ago, but the new renewal details show the same expiry date as the current subscription.
My current subscription will expire on January 6th. I even got a new quote with higher cost earlier today, which I assume the system might detect that I don't have a newer renewal order.
May someone kindly help with it? Thank you.
Hello Yu Chiao Sung ,
You purchased a renewal for your subscription and is valid until 06.01.2026. Please note that the subscription is valid for the latest version, Trados 2024, and you can find the installer under the Download tab of your account.
Ana-Maria Matefi | RWS Group
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The renewal I purchased last year (January 2024) will expire on January 6th 2026, and the new renewal I purchased last week ALSO expires on January 6th 2026. Shouldn't I get a renewal which expires in 2027? Otherwise I pay extra $36 for nothing.
Your current subscription expires on the 06th of January 2026. Afterwards, it renews automatically, based on the renewal you purchased on December 23rd, so your subscription will be valid until 2027. I apologize for the confusion.
Kind regards,
Elisa Maxim| RWS Group
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
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Thank you for your reply. Does it mean that I don't have to worry about the latest renewal showing the same expiry date as the current one on my account page? Will it still renew automatically as expected without troubles?
No worries, it should renew automatically, based on your latest order 880174. Should there be any problems, you can always get back to us.
Kind regards,
Elisa Maxim| RWS Group
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
No worries, it should renew automatically, based on your latest order 880174. Should there be any problems, you can always get back to us.
Kind regards,
Elisa Maxim| RWS Group
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
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