Activation Issue with Trados 2021 on New Computer

Question

Hi, 
 I am a Trados 2021 user. My previous computer broke, so I downloaded and installed Trados on a new computer. However, when I try to activate my single-user license, I receive the following error: 
 "Activation failed. The specified lock code is invalid." 
 I have already used the License Reset function three times, but the issue persists. Since the reset limit is three times, I am now unsure how to proceed. Could you please advise me on how to resolve this issue? 
 Thank you for your assistance. 
 Best regards, Hyojung Kim

Elisa Maxim · Answer

Hyojung Kim We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0035696.

Elisa Maxim| RWS Group

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Trados Portfolio > 2. Licensing and Installation

Activation Issue with Trados 2021 on New Computer