Hi Ronald McGeehan 

Have you already tried the online activation? If you have access to the PC, this can be done from the Trados software, Help - Product activation.

If you do not have access to your PC, please reset from your RWS account, Products and Plans - Licenses: https://oos.sdl.com/asp/products/ssl/account/mylicenses/licenses.aspx

The full procedure is described at this link: https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0038545

Please wait 30 minutes before reactivating. The activation procedure is described in this article:  05.4 Activating the Trados software after downloading and installing  

Kind regards,

Hello Elisa

Thanks for your reply, but unfortunately the deactivation process still does not function: I still get the same error message.
For some reason your reply was sent to my colleague.

Regards 
Anthony Rudd

Hello Elisa

Thanks for your reply, but unfortunately the deactivation process still does not function: I still get the same error message.
For some reason your reply was sent to my colleague.

Regards 
Anthony Rudd

Hi Anthony Rudd,

You are actually posting from the account with the user name Ronald McGeehan.

Please reset the license from your RWS account, Products and Plans - Licenses: https://oos.sdl.com/asp/products/ssl/account/mylicenses/licenses.aspx

The full procedure is described at this link: https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0038545

Since it's a Plus, you get to select which activation fulfilment to reset.

Resetting a license is not the same with the deactivation process. Reset means returning the license from In Use status to Available and deactivating the chosen fulfilment.

Kind regards,

Anca