Carla Araujo We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0038206.

Hello Anca, 

Thank you for your answer. Since I don't have an SMA, I followed this procedure
https://gateway.rws.com/csm?id=kb_article_view&sys_kb_id=642b62683b29f61093afd79704e45a15
and it seems this is the only place I can have support, unless you're telling me that there is another way to log a support case. 

Thank you

Hi  Carla Araujo ,

You cannot raise yourself a ticket since you don't have a paid support contract.

I have opened the case on your behalf, see above, and the procedure to receive support if you don't have a paid support contract is to post here on the Community forum.

Either other users or somebody from RWS is going to provide help and if needed, we can open a case from the forum for the technical team. The technical team is going to contact you via email at the address you are using on the forum.

Kind regards,

Anca