Carla Araujo We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0038206.

Hello Anca, 

Thank you for your answer. Since I don't have an SMA, I followed this procedure
https://gateway.rws.com/csm?id=kb_article_view&sys_kb_id=642b62683b29f61093afd79704e45a15
and it seems this is the only place I can have support, unless you're telling me that there is another way to log a support case. 

Thank you

Hi  Carla Araujo ,

You cannot raise yourself a ticket since you don't have a paid support contract.

I have opened the case on your behalf, see above, and the procedure to receive support if you don't have a paid support contract is to post here on the Community forum.

Either other users or somebody from RWS is going to provide help and if needed, we can open a case from the forum for the technical team. The technical team is going to contact you via email at the address you are using on the forum.

Kind regards,

Anca

Hi  Carla Araujo ,

You cannot raise yourself a ticket since you don't have a paid support contract.

I have opened the case on your behalf, see above, and the procedure to receive support if you don't have a paid support contract is to post here on the Community forum.

Either other users or somebody from RWS is going to provide help and if needed, we can open a case from the forum for the technical team. The technical team is going to contact you via email at the address you are using on the forum.

Kind regards,

Anca