HiJemanaki Chrissoula 

Please try to reset one of the activations online, from your RWS account – Products&Plans - Licenses&Subscriptions as indicated in the article below:

https://gateway.rws.com/csm?sys_kb_id=8e93493583ccaad0a6b1fab8beaad3ab&id=kb_article_view&sysparm_rank=1&sysparm_tsqueryId=906e017e83de2a90396947426daad37d

Please note you need to wait 30 minutes before you can activate on your new PC. If you no longer can reset the license by yourself, please let me know and I will raise a ticket with the technical team.

Kind regards,

Hello,

Thank you for your reply.

Before proceeding, I would like to clarify something.

At the moment I have only one active activation, which I am currently using on my laptop for ongoing client work.
I am concerned that performing a license reset may deactivate my current installation and interrupt my work.

My issue is not that I need to reset the license, but that my second activation (included in Freelance Plus) appears to be missing after the upgrade/reissue.

Could you please restore or re-enable the second activation on your side, while keeping my current activation active?

Thank you very much for your help.

Best regards,

Chrissoula Jemanakis

Hi  Jemanaki Chrissoula

If, for example, you changed computers because the old one no longer worked and Trados was active on that old one, then that activation fulfilment remained registered in the system as active, because the license was not deactivated or reset at the time.

My colleague advised you to reset one of the two - which is going to free one of the activation fulfilments.

You just need to follow the steps indicated to reset it and to select the one you think it's not the activation you are currently using. We cannot verify that, the system is going to show you the dates when the activation fulfilments were used last and you need to select to one closer to the date when you remember installing it on the laptop. 

Best regards,

Anca

Hi  Jemanaki Chrissoula

If, for example, you changed computers because the old one no longer worked and Trados was active on that old one, then that activation fulfilment remained registered in the system as active, because the license was not deactivated or reset at the time.

My colleague advised you to reset one of the two - which is going to free one of the activation fulfilments.

You just need to follow the steps indicated to reset it and to select the one you think it's not the activation you are currently using. We cannot verify that, the system is going to show you the dates when the activation fulfilments were used last and you need to select to one closer to the date when you remember installing it on the laptop. 

Best regards,

Anca