Elvana Moore We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0040667.

Many thanks, I really appreciate it. I have two licences that need to be reset as both apple computers had the same issue. 

Hi Elvana Moore ,

You have only one Trados license linked to the email which you used to post, a  Trados Studio 2021 Freelance Plus - which has been reset. 

The Plus license means you have one Trados license with two activation fulfilments which allows you to activate Trados on two computers, not two separate Trados licenses.

If you own a different Trados license on a separate account and email address, you need to indicate that to the technical team or post separately for it.

Thank you.

Best regards,

Anca

Hi Elvana Moore ,

You have only one Trados license linked to the email which you used to post, a  Trados Studio 2021 Freelance Plus - which has been reset. 

The Plus license means you have one Trados license with two activation fulfilments which allows you to activate Trados on two computers, not two separate Trados licenses.

If you own a different Trados license on a separate account and email address, you need to indicate that to the technical team or post separately for it.

Thank you.

Best regards,

Anca