Isabel Pieretti Hi Isabel, you can try using the app. In the meantime, we will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0041386.

 Isabel Pieretti Hi Isabel, you can try using the app. In the meantime, we will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0041386.

Hi again!  I still CANNOT open Trados.  I was able to solve the following error: 

C:\Windows\System32\ieframe.dll no está diseñado para ejecutarse en Windows o contiene un error. Intente instalar el programa de nuevo o póngase en contacto con el administrador del Sistema o el fabricante de software para obtener ayuda. Estado del error 0xc0000006.

However, although I unistalled and reinstalled Trados I get the following error: 

Unexpected exception when getting view part instance of view part Welcome

After this message appears, Trados shuts down.

I will try resetting Trados (again).  

My case is being analyzed by the RWS Comunity under number CS0041386.

I am missing out on on projects because I cannt open Tados, let alone download projects and work on them.

Please HELP me!

Regards,

Isabel