Need to deativate the license for my Trados Studio 2021

Hello!

My system crashed and I need to buy a new computer.  I wasn't able to load Trados and I asked for help here and my case was analyzed by a very nice gentleman called Mihail Popescu.  Case number CS0041386.  I need to get a computer that runs Windows 11 and I also need to deactivate my Trados 2021 license from my old machine.  I tried deactivating it off line, but I get this error:

https://oos.sdl.com/asp/products/ssl/account/mylicenses/offlinedeactcert.aspx?Ac

I need help.  My Trados crashed a full week ago and need to fix this situation so that I can go back to work.

Regards,

Isabel

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