Cannot deactivate old PC license and reset limit exceeded

Question

Hello, 
 I was advised by Anca Stoian to post here so that a case can be submitted to the technical licensing team. 
 I need to move my Trados Studio 2024 license from my old PC to my new PC. My old PC is still available, but I cannot deactivate the license despite repeated attempts. I carefully followed the manual instructions, but deactivation still fails. 
 In addition, I can no longer use the self-service reset option because the reset limit has already been exceeded. 
 Could a moderator please submit a case to the technical licensing team and help release/reset my license? 
 Product: Trados Studio 2024 
 Best regards, Yoshinori Fujito

Anca Stoian · Answer

RYOKEN FUJITO We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0042683.

Anca Stoian | RWS Group

Trados Portfolio > 2. Licensing and Installation

Cannot deactivate old PC license and reset limit exceeded