Trados Portfolio > 2. Licensing and Installation

I cannot deactiave licenses for Trados 2022.

I am using 3 licenses for Trados 2022.

I have deactivated all licenses from every PCs.

However, it;s still showing that 2 out of 3 licenses are still being used.

I also tried to deactivate the license online, but it's not working.

Please see image below.

Licenses page showing 'Upgrades to Process' section with Trados Studio 2022 Professional license details, 3 users, 2 in use, 1 available, and an 'Upgrade (3)' button.

I'm planning to upgarde 2022 to 2024, but as I cannot deactivate all 3 licenses, we cannot proceed upgrading.

Please reset the licenses for 2022.

Please check and let me know.

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[edited by: RWS Community AI at 1:32 AM (GMT 0) on 17 Mar 2026]

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