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I cannot deactiave licenses for Trados 2022.

Choi JoengWon

I am using 3 licenses for Trados 2022.

I have deactivated all licenses from every PCs.

However, it;s still showing that 2 out of 3 licenses are still being used.

I also tried to deactivate the license online, but it's not working.

Please see image below.

Licenses page showing 'Upgrades to Process' section with Trados Studio 2022 Professional license details, 3 users, 2 in use, 1 available, and an 'Upgrade (3)' button.

I'm planning to upgarde 2022 to 2024, but as I cannot deactivate all 3 licenses, we cannot proceed upgrading.

Please reset the licenses for 2022.

Please check and let me know.

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[edited by: RWS Community AI at 1:32 AM (GMT 0) on 17 Mar 2026]
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    Please do not share passwords, license codes or other personal data. This is a public forum and we already have the information we need based on your Community login. We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0043093.

    Ana Sabo | RWS Group

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    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

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  • 0

    Please do not share passwords, license codes or other personal data. This is a public forum and we already have the information we need based on your Community login. We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0043093.

    Ana Sabo | RWS Group

    ___________________
    Design your own training!
    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

    emoji
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