SDL MultiTerm 2015 installed but won't open - completely up-to-date

Question

Hi, 
 Today I downloaded and installed MultiTerm 2015 for the first time to use with Trados Studio 2015. Both applications are entirely up to date but MultiTerm will not open. When I click on the icon it says "SDL MultiTerm has stopped working". These are the details provided by Windows: 
 Problem Event Name: APPCRASH Application Name: MultiTerm.exe Application Version: 12.0.1516.0 Application Timestamp: 5628cc80 Fault Module Name: KERNELBASE.dll Fault Module Version: 6.1.7601.19045 Fault Module Timestamp: 56258f05 Exception Code: e0434352 Exception Offset: 0000c42d OS Version: 6.1.7601.2.1.0.768.3 Locale ID: 2057 Additional Information 1: 0a9e Additional Information 2: 0a9e372d3b4ad19135b953a78882e789 Additional Information 3: 0a9e Additional Information 4: 0a9e372d3b4ad19135b953a78882e789 
 I would greatly appreciate any suggestions! Many thanks

Felicity Sadler · Accepted Answer

Hi Paul, Thank you very much for your reply. I tried installing the program as admin with no success. However I looked at the articles that you suggested in the Knowledgebase and I found one that I hadn't found prior to asking this question. I discovered that this problem was caused by incompatibility with Canon printer drivers. I can now open MultiTerm and everything seems to be working well. Kind regards, Felicity

Paul · Answer

Hi Felicity, 
 
Maybe try reinstalling as Admin? So right click on the exe file and select install as Admin. If that doesn't help you probably need to log a support case. Go to the Knowledgebase; 
 
http://kb.sdl.com 
 
Then go to the tab called Solution Finder and now go here; 
 
Download & Installation Problems 
- I use SDL Trados Studio and/or SDL MultiTerm 2009, 2011, 2014 or 2015 
-- The installation went fine but now I get an error message etc 
--- The problem occurs in (pick the appropriate tool/s) 
---- None of the articles resolved my problem (if they didn’t!) 
 
Follow the route for your problem and if there is no answer that helps by the time you get to the end you'll be presented with a form to contact support. Complete all the fields in the form making sure your email address is entered correctly or nobody will be able to get back in touch with you. 
 
Also use the Chrome browser to log the case if you have it; you'll get more success in completing the form. 
 
Regards 
 
Paul

Trados Portfolio > 2. Licensing and Installation

SDL MultiTerm 2015 installed but won't open - completely up-to-date