License automatically deactivated

Question

Hello! When I launched Trados, license was automatically deactivated. I checked my account and it is displayed that the license is still in use 
 I reset my license and tried to activate again, but it wasn't successful.

Sorin Perta · Answer

Hello Saori Kagami 
 Did you receive any error message when you tried to activate the license? Does your computer name contain any special characters? 
 Thank you, 
 Sorin

Anca Stoian · Answer

Saori Kagami We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0046043.

Anca Stoian | RWS Group

Anca Stoian · Answer

Saori Kagami We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0046043.

Anca Stoian | RWS Group

Anca Stoian · Answer

Hi Saori Kagami , 
 The technical team emailed you and since you did not reply, they closed the previous case. 
 I have opened a new one, kindly check your mailbox and reply to the team when they write to either confirm if this is solved or to let them not it wasn't so they can investigate more. 
 Best regards, 
 Anca

Anca Stoian · Answer

Hi Saori, 
 Thank you for letting us know. Have a great rest of the day! 
 Best regards, Anca

Trados Portfolio > 2. Licensing and Installation

License automatically deactivated