Leszek Nowak We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0046698.

Leszek Nowak We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0046698.

Thank you very much for opening the support case for me.

I appreciate your help. I would like to add that I am unable to use my Trados license at the moment because the system shows it as active, even though I am still working on the same computer. The license cannot be deactivated on my side due to the reset limit being reached.

This issue is preventing me from continuing my work, so I kindly ask for the license to be unlocked or reset as soon as possible.

Thank you again for your assistance. I will be waiting for further contact regarding Case ID: CS0046698.

Kind regards, Leszek Nowak

HiLeszek Nowak 

My colleagues will contact you via email. Please feel free to reply directly to the technical team if further assistance is needed.

Kind regards,