Hello,
Why is offline deactivation not working? I have reset and deactivated several licenses over and over and they are not showing up in my list of licenses.
What can I do to correct this problem?
Thanks in advance!
Deborah
Deborah Ann Landry We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0047174.
did you get my last message?
with the list of licences?
Please deactivate this professional license, I was unable to deactivate on a decommissioned PC running on Windows 10 and not 11 compatible:
| xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx | SDL Trados Studio 2019 Professional |
xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx
Studio 2019 professional
Please deactivate
Please respond to the email from our support team, specifying which of the 2019 licenses you require assistance with. If you have not received the email from my colleagues, kindly check all your email tabs, including your Spam or Junk folder.
Kind regards,
Ana Sabo | RWS Group
___________________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Please respond to the email from our support team, specifying which of the 2019 licenses you require assistance with. If you have not received the email from my colleagues, kindly check all your email tabs, including your Spam or Junk folder.
Kind regards,
Ana Sabo | RWS Group
___________________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
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