Hi Annick Vandenbroucke 

Please reset your license from your RWS account – Products&Plans - Licenses&Subscriptions as indicated in the article below:

https://gateway.rws.com/csm?sys_kb_id=8e93493583ccaad0a6b1fab8beaad3ab&id=kb_article_view&sysparm_rank=1&sysparm_tsqueryId=906e017e83de2a90396947426daad37d

Please note you need to wait 30 minutes before you can activate on your new PC.

If you no longer can reset the license by yourself, please let me know.

Kind regards,

Hello Ana, 

Thank you for your quick reply. I have been able to activate the program license on my desktop, which is a relief. But I still cannot activate the same licence on my laptop, as my 1 + 1 license appears as activated. I cannot do any operation on my previous laptop which crashed more than one month ago. And I definitely need to be able to use Trados Studio also on my laptop when I am travelling or working from outside my office. Cannot you do anything on your side so that both occurrences of the license do not appear as activated and I can then activate it also on my laptop?

Many thanks in advance. 

Annick 

Hello Ana, 

Thank you for your quick reply. I have been able to activate the program license on my desktop, which is a relief. But I still cannot activate the same licence on my laptop, as my 1 + 1 license appears as activated. I cannot do any operation on my previous laptop which crashed more than one month ago. And I definitely need to be able to use Trados Studio also on my laptop when I am travelling or working from outside my office. Cannot you do anything on your side so that both occurrences of the license do not appear as activated and I can then activate it also on my laptop?

Many thanks in advance. 

Annick