I am having problems activating my Trados Studio 2024 Freelance license after moving to a new computer.

I deactivated the license via my RWS Account on the old machine and then tried to activate it on the new one. However, activation failed with the following error:

Failed to install RMS license string.
Error ID: 210150.

After that, my license started to appear as “In use” in my RWS Account, even though Trados Studio is not activated on my new computer. I tried resetting the license via my account several times, but each attempt failed with the same error. As a result, I have now reached the annual limit of 3 self‑service license resets, and my license is still marked as active/used while I cannot use Trados Studio 2024.

It is possible that the problem was initially caused by the fact that my previous computer name contained diacritics (non‑ASCII characters). I have now renamed the computer so that it uses only standard Latin characters.

Could you please:

1. Manually reset my Trados Studio 2024 license so that it becomes available again, and
2. Help me complete/verify the activation on my current machine, so that this issue does not recur?