I cannot deactivate my Studio 2024 licence on my old ( and extremely slow!) laptop. I keep getting the message "There are multiple instances of this application running."

Question

I am trying to deactivate online my Trados Studio 2024 licence on my old (and very-very slow) laptop. 
 I keep getting the message "There are multiple instances of this application running." 
 I want to reactivate my Trados Studio 2024 on my new laptop. 
 I cannot restart my old laptop as it takes me 20 minutes (or even more) to open. 
 
 Can you help?

Sorin Perta · Answer

Hello Eftychia Stamatopoulou 
 Please try to reset the license from your RWS account as described in this article: https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0038545 
 Then you can activate it on the new PC. 
 Thank you, Sorin

Trados Portfolio > 2. Licensing and Installation

I cannot deactivate my Studio 2024 licence on my old ( and extremely slow!) laptop. I keep getting the message "There are multiple instances of this application running."